QUANTITY VS. QUALITY…

QUANTITY VS. QUALITY…

(From DMS 17.3, article 2. Download the complete publication at the end of this post)

Which one scores your highest ratings in marketing and advertising?

In the past, having a conversion rate when using direct mail, one percent was acceptable. What was the conversion rate number?

First, let us look at another example. A response rate is an important metric for analyzing a mailing or any other communication channel your customers may prefer. But a high response rate is not always the best goal.

If you’re trying to generate sales leads for a high-dollar service where the contract might be over one million dollars, a single reply that results in a sale might give you a low response rate, but it would likely represent a significant return on investment.

Therefore, your goal is not to maximize response but to maximize profit. Direct mailers in the past century would continually buy more lists to increase their mailing number hoping to get more responses. Hence, the name, junk mail.

Some of today’s digital marketers love telling anyone that listens they have over 200,000 followers. Hence the name, digital flame out.

“Single focused approach, effective utilization of natural skills, creative choices, and self- belief is essential to achieve superior quality.” ©Famous Quotes, on their 1 2 3 Website.

Profit is a good thing.

So, how do we raise our profit? One way is a mindset of delivering an offer, direct to the customer, and add another channel, such email or social media channel, and test to verify your outcome.

Testing allows adjustments which can create a nice increase to maximize your profit.

While there is a lot of creativity that goes into writing and designing communications, testing should be a careful and disciplined process. This is another example of using science in your marketing efforts within our data driven era.

Test one item at a time. 

It may be temptation to test a variety of ideas in every message. If so, it is impossible to know what element is responsible for changing your results.

For example, if you use a new subject line at the same time trying a new segment, which change will affect your results? By testing only one change per message, you can immediately see what causes your positive or negative results.

If you want to improve your landing page conversions, then use Split testing, better known as A/B testing.

For example, use A/B testing with two versions of your landing page that are almost entirely the same but have one specific difference you want to test. For instance, you could A/B test which headline or offer converts more by creating one page with a headline or offer A and the other headline with an offer B. Half of your visitors will see version A and the other half will see version B.

Test against your “control.” 

A/B testing can work with any communication channel you want. Even your control can be an email that has proven to be a winner. Once you have determined a winner, you can test other email messages or formats against it.

This type of testing works like a contest, with the old and new competing against each other. If your control wins, you know you should continue using it.

If the challenger wins, you know you might have a new control and should consider emailing the new message or format instead.

While there is a lot of creativity that goes into writing and designing your marketing communications, testing should be a careful and disciplined process.

Summary

The key takeaway is to test one marketing or advertisement message at a time. Plus, check out your analytics for additional campaign insights for maximizing your profit.

So, by now we can assume, quality pays?

Read the rest of publication DMS 17.3 

Thanks for reading and please share with others – except your competition! Your time is genuinely appreciated. 

Learning and doing, marketing, and selling ideas, is what you’ll find at your Direct2Customers community. 

It’s what we do. It’s what we love to do. 

Thanks again for reading. Questions?  Mdoc@direct2customers.com or 800-251-3608 

         

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A Layout of Creative Marketing Begins with… 

A Layout of Creative Marketing Begins with… 

imagination for converting more people to customers. 

Let’s face it, the variety of ways to get a customer in a B2B or a growing business is an unknown number.If you were looking at a map of planet earth, the customer attraction tactic may be to send a message to everyone on the planet. Is there an app for that? 

A  ridiculous example? Absolutely. But honestly, it does feel like that at times, right?  The one missing link in B2B small business marketing is the lack of creativity throughout the marketing strategy, planning, copywriting, advertising and sales. 

 

Look at our creativity featured image. There is graphic design, branding, and print design. Print design for this post means whatever the advertising and communication channel is used to deliver your message. 

The light going on in the persons brain starts the thinking about the next marketing effort. Scattered around are some of the tools required to use for building the strategy and marketing message. 

For example, creating the copy for the campaign. When  you start copywriting for the next customer message, but before sharing with your team, consider weaving creativity – 

  1. Your copywriting must grab the attention of the readers. 
  2. The copy must focus on them and not your company. 
  3. Differentiate your product or service from your competition. 
  4. Tailor your copy to relevant niche customer segments or profiles. 
  5. Use as many of your customer’s favorite communication channels as possible. 
  6. Tell them why they should buy from you and no one else. 

This is about as quick and concise to mix creativity using direct marketing copywriting. But without creativity in your organization, you are lacking a critical tool which can keep your marketing stale. 

Your company is not going to stay the same forever and that goes for your creativity.

Usually, a good product and service will help your company grow. As that happens some of the one-to-one personal dialogue become harder to maintain. Further, customers are evolving, the market is ever-changing and there is more competition, direct and even indirect that you face daily. Match your products to the wants and needs of as many customers and prospects as possible. Looking at this bigger picture, can help develop more creativity.  

Salespeople need to keep their focus on customer needs and be creative. 

The knowledgeable salesperson can start a conversation with a customer where they left off the last time they talked. When customer comments are added to a marketing database,reviewing the comments can make a marketing message more relevant to both parties. No time is wasted, and a good salesperson used it as a leg up on the competition. That was truly a branding moment at its finest. 

Writing good proposals is an example of knowledgeable data users for use in sales. No matter how hard you try to piece together good copywriting, if your data is bad, then your copy is bad. 

If your data is good, the writing will get to the point quickly. Your objective is to get the reader’s attention and attract the reader’s interest, quickly. Three to five seconds is a reliable model. The copy does not need to sell but to generate immediate interest, such as sending the reader to a website landing page. Another awesome creative moment. 

Digital marketing.

In the age of digital marketing via numerous communication channels, people do not hesitate to move on to something else quickly. Even the fastest and most motivated readers cannot read everything they wish. When you are direct, and your readers know your point immediately, they are more willing to connect with you and eventually make a purchase. 

As with all the direct marketing strategies, customer-centric, direct mail, data driven, and digital marketing, they work harder together when built with creativity. If you are into digital, try writing copy designed for mail, direct response, or direct marketing. This copy not only focus on direct-2-customer creativity, but uses customer data from company segmentation toolsprospect and customer profiling and relevant copywriting leading to a potential purchase. 

Summary.

Direct marketing plus creativity,  provides more ways to get customers to buy – such as: 

  1. Create a picture of your customers’ buying patterns. 
  2. Create customized offers for your marketing channels such as direct mail, email, sales people, advertisements, digital channels, or social media. 
  3. Create an increasing number of marketing responses, leading to better relationships and eventually, more revenue. 
  4. Learning what is relevant for each data segment. 
  5. Add and correct customer information into your marketing database. 

The backbone of direct marketing copy is simple – reach your customers in a timely manner with relevant communication,  a strong offer and a product that exceeds  your customer satisfaction. 

Thanks for reading and please share with others – except your competition! Your time is truly appreciated.

Learning and doing, marketing, and selling ideas, is what you’ll find at your Direct2Customers community.

It’s what we do. It’s what we love to do.

Thanks again for reading. Questions?  Mdoc@direct2customers.com or 800-251-3608

 

 

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Providing A Huge Selection of Copy Loaded with Proven Models and Ideas…

Providing A Huge Selection of Copy Loaded with Proven Models and Ideas…

using direct marketing and solution selling strategies, to give you the assurance you are investing in your future success.

If success is your passion, subscribe today to Direct2Customers Community and see the value yourself of what is offered FREE to our members. 

Here’s the kicker. Using the FREE learning content and member suggestions will propel you to blow the competition away. 

For example, in our Library of Marketing there is a massive quantity of copy, articles, papers, reports and more just for the asking. All the marketing content is based on our concepts, “learning and doing,” for people who want to be the best at what they do.

In today’s marketing and selling, you need a better understanding of the way prospects and customers act. Record the actions you observe and share them with your team. Learn how to communicate with prospects and customers. Start to build profiles of your prospects and customers. Why? Not everybody responds in the same way. Everyone does not have the same problem.

Remember, the people you meet may have similar personalities, but everyone is different. In addition, you need to learn about the competition, direct and non-direct. If you want to create better marketing and selling, you must learn about your marketplace and record the “doing” that worked and others did not.

How The Direct Marketing Community Works for You 

1. Library of Marketing. 

As you scroll through the community web site, direct2customers.com, there are many FREE marketing and sales content articles that you can request. If you don’t see something you like, send us an email and in a few short sentences discuss your problem or need. We’ll match  your request with selection of articles  and send them your way.  

Even if you have more questions, we’ll answer you directly once you become a member. The community goal is to have members help other members. As content is requested, we’ll add them to the Library of Marketing for everyone to access.  

2. Looking for a Strategic Marketing Advantage?  

We recommend five key strategies for growth.  Each can be used alone, or in combination, to become highly effective in your marketing communications. 

  • Customer-Centric Marketing 
  • Direct Marketing 
  • Multi-Channel Marketing 
  • Data Driven Marketing 
  • Digital Marketing

3. What is our Custom-Made Marketing E-book? 

When you visit this web page, you’ll find two offers. There are two free modules out of eighteen, Situational Analysis and How to do Market Research and Analysis. These two modules are the most modules requested. Choose one and contact us for how to ask and use the questions found in both modules. Gather your team and copy or record their answers. You should ask management as well. Send you answers to us or call 800-251-3608 for a free appointment to discuss the answers with you.

The eighteen modules in our e-book can help you build a better company, by enhancing your marketing and selling. Each module will help you think of better ways to operate your company at a higher level. After you sample this Q&A and analysis of your responses, email or call 800-251-3608 and discuss how to buy the Custom-Made-Marketing E-book and ways to use the book. 

Remember the Rule of Three: Thinking Visually in Threes      

Available Optional Services

WHAT? 

Direct Marketing Mail Success content is available for companies that want to use it as an advertising tool.  

Our publication, Direct Marketing Mail Success, since 1993, has thousands of articles on Direct Mail, Direct Response, Small Business Marketing Success, and much, much more in our Library of Marketing. The copy is always updated based on current marketing and selling conditions as well as writing new articles. You can purchase a subscription for 4 copies within a year. There is an option to have us design the newsletter or only purchase the content. If there are any questions, please contact us at 800-251-3608 or Mdoc@direct2customers.com. 

WHERE TO FIND CONTENT? 

Number One. Our Direct Mail Success Newsletter – is still a quarterly publication, averaging five articles per issue, containing the latest information on Direct Marketing Mail, such as: 

  • data Analytics 
  • Segmentation 
  • Customer Profiles 
  • Customer-Centric Marketing Strategy 
  • Multi-Channel Marketing Communications  
  • Digital Marketing 
  • Social Media Marketing 
  • Small Business Marketing 
  • Not-for-Profit Companies 

Number Two. MarketingDoc Blog – weekly posts on small business and b2b marketing – subscription pricing is available. 

  • Direct Marketing Techniques and Fundamentals for Social Media Channels 
  • Outbound and Inbound Marketing Programs 
  • Using CRM’s 
  • Customer-Centric Marketing Strategy 
  • Landing and Call-to-Action Web pages 

Locations of other posts by The Marketing Doc – Variety of Guest Posts, Google Blogspot, Constant Contact, LinkedIn, Discussion Groups, and MarketingDoc.net 

HOW? 

Custom articles – Here are many purchase options for you to consider. The most common are: 

  • Update selected content to present marketing conditions, if necessary. 
  • Create new articles for use in a pre-determined market. 
  • Purchase an existing article as is, Copyright assigned to your firm. 
  • Article usage in a blog post for you to customize with your company brand image. 
  • Article usage in a company email for client acquisition or relationship building. 
  • Miscellaneous needs – Let’s discuss your needs and set a goal for the content. 

WHO?  

Marketing Communications Group brings over 35 years of excellence and pride in helping companies and their people reach their marketing and growth goals.  

One of the benefits of social media and content marketing is you don’t have to be large company to succeed.  

Our goal:  providing consistent timely content and assist you by responding in a timely matter that really counts. 

Your goal: Know your target customer. You have closer and more frequent contact with customers.Your customers want solutions/answers to their questions, and if you can offer them more and better ideasyou are a solution provider. 

Thanks for reading and please share with others – except your competition! Your time is truly appreciated.

Learning and doing, marketing, and selling ideas, is what you’ll find at your Direct2Customers community.

It’s what we do. It’s what we love to do.

Thanks again for reading. Questions?  Mdoc@direct2customers.com or 800-251-3608

   

 

 

 

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Be More Creative and Strategic in Marketing and Sales Promotions…

Be More Creative and Strategic in Marketing and Sales Promotions…

which lead to many benefits in the overall growth of your company and employees.

What are the top five strategies in our direct marketing community?

When evaluating existing marketing and selling programs, we always find a variety of solutions and ideas to enhance company growth. There are leadership skills that come with creative marketing strategies. And we all know the importance of leadership.

Selecting the best strategy or using a variety of strategies is common, but first do your homework. Just as you can’t fit your feet in a shoe size smaller than yours, you need strategies that work well with management, your team, and your targeted market.

I have used five battle tested strategies, from the past and in today’s digital landscape. There are a variety of strategic names, such as a game plan or master plan. In my world of marketing and advertising, creativity is prominent.  The art and science of marketing tend to lead one to build creative strategies.

I made a presentation in 1993, at a business trade show in Chicago, on how to use creative strategies in direct marketing mail with one-to-one marketing, and relationship marketing. These were creative strategies in this era showing results in marketing programs and tactics.

The good results were also the importance of gathering customer data and analysis to add some strength to a firm’s strategic marketing plan.

Our five strategies of importance are in no particular order. However, the customer always comes first.

A customer-centric marketing strategy

The customer is at the center of your marketing universe. Therefore, all your products and services must meet their needs and requirements. Not just in the beginning of a purchase, but every time the customer makes a purchase. People don’t buy products or services–they buy solutions.

If you Google customer-centric marketing, you will uncover a ton of definitions. To keep it simple, I’ll use the following information that hits on a few high notes based on experience.

Customer-centric marketing means to fulfill all the needs and wants of each customer with a desire to help them reach satisfaction and doing it all with a smile. If you want to experiment with the principles of customer-centric marketing, you need to learn the “how” from your customers, one-on-one.

  1. Learn as much as you possibly can about all your customers and prospects. Even the ones who may only purchase on an irregular schedule. For example, ask them how they use your product or service? How did they make a purchase decision?
  2. Share your product and service features and benefits with your prospective market. Give them a taste of what you offer. This will lead buyers to more ideas on how to use your products or services. Consider using the benefit from your company being a solution provider. Working closely with your buyers to design a special service or product that is very beneficial to them.
  3. Treat your customers with value added, no cost services.  This is one benefit that no one forgets.
  4. As you learn more about each customer, keep fulfilling their needs and wants to exceed their expectations. A happy customer leads to collect more marketing data. More data can lead to better advertising results.
  5. And when customers are happy, they give you testimonials. Testimonials are a great addition to your marketplace communications and especially customer service and the selling team.

Why use a direct marketing strategy?

You need a customer-focus mentality to see and understand why your customers buy or not buy. There is nothing better than weaving a direct marketing strategy and its many tactical choices to reach, attract and sell more to your target market audience. In one word, AWESOME! 

Direct marketing is also an interactive system of marketing and selling using two-way communication in your marketplace. Effective direct marketing uses more communication channels to get a measurable customer response and enables you to record and analyze event data.

The direct marketing strategy, as coined by Lester Wunderman in the 1950’s, “is advertising directly to the consumers mailbox with less competition.” An advertising message, sent to a consumer, provides a direct path to the person’s mailbox, with less noise from the competition.

For example, the United States Postal System is moving toward digital, but not at the expense of direct mail, but using it with direct mail. (See the post Informed Delivery from the USPS.)

Why a use multi-communication channel strategy.

Multi-communication channel marketing enables you to use a variety of communication channels to reach your customer and your customer responds. For example, direct mail, e-mail, landing pages and numerous channels in social media hit their target market with good results.

The customer is the center of your universe and all your products and services must meet their needs. Many times, more than not, it’s wise to make sure your database used for prospects and customers in your marketplace records, show what channels are used and by whom. People don’t buy products or services – they buy solutions.

Why A Data Driven Marketing Strategy?
May I quote, according to Fospha, “Customer Data Platform Specialists,” director Sam Carter stated that:

“Without fully integrated customer data, businesses are unable to fully engage their customers and drive conversions at sustainably low cost, retain customers and build brand loyalty.” 2016 publication. By the way, this is still true today.

At a ClickZ’s webinar, August 23, 2017, Maximize Your Customer Data, a definition of personalization is defined as, “communicating differently with a customer based on their characteristics, to optimize customer acquisition, retention and lifetime value.” Also still true today.

 Plus, according to McKinsey, personalization can result in a sales uplift of 10%, and increase return on investment on marketing spent by a multiple of eight. Without data management, everything else you build in your marketing model, is wasted.

The analysis of data will help one to determine isolated trends, regions, or time periods to compare with your other data from previous campaigns.

Designing solutions for your small business and b2b marketing is three-fold.

  • To attract and retain buyers,
  • using end-to-end visibility into all marketing and selling campaigns, and
  • from impressions to revenue.

This can easily combine data from various sources to get new insights about your marketing and advertising tactics.

Why a Digital Marketing strategy?

There are different types of customer profiles, behavior, and competitors. Designing solutions for your business to attract and retain customers, and gain visibility into all campaigns, from impression to revenue is extremely valuable. When your strategy enables you to easily combine data from different sources to obtain new ideas, value is generally recognized.

Develop and create a marketing and selling campaigns, driven by your customer data and paid‐search strategies, is measured by key performance indicators (KPI) you create.

In a small business and a b2b company, you can start to learn to increase your proficiency in social advertising, use Google AdWords, and Google Analytics to find meaning in user behavior. Determine if your competition and other companies in your industry use digital marketing and learn why and how it is used.

A small business and b2b marketing and selling fact remains that those who “have a need for what you have to offer must be aware of what you have to offer.”

Summary

In many ways you can see it pays to have a strategic creative marketing and advertising approach in all your marketing and selling communications with your target market. Think of your strategic creative marketing plans like a good home-made recipe. What I mean is, you use a little strategy and a bit of another, to stay in the know about your customers and target market.

Thanks for reading and please share with others – except your competition! Your time is truly appreciated.

Learning and doing, marketing, and selling ideas, is what you’ll find at your Direct2Customers community.

It’s what we do. It’s what we love to do.

Thanks again for reading. Questions?  Mdoc@direct2customers.com or 800-251-3608

 

 

 

Digiprove sealCopyright secured by Digiprove © 2020 J. Mike Deuerling